Office Policies

Broken Appointments
A specific amount of time is reserved especially for you and we expect all patients to keep their appointments. If you must change your appointment, we require 48-hour notice in order to avoid a $35/hour cancellation fee (emergencies are an exception).

After-hours/Weekend Emergency Dental Care
Occasionally, our patients need after-hours emergency dental care. In the event of an emergency after regular business hours, a $55 emergency fee will be charged for established patients in addition to the necessary treatment fees. Patients who are not established in the practice will be charged a $125 after-hours emergency fee.

Payment at Time of Service
Dr. Balkcom does require payment in full for your portion at the time of service. We accept MasterCard, Visa, American Express, Discover, cash, and checks (from existing patients with established payment histories).

Financing Available
If you are in need of an extended finance option, we also work with Care Credit, which offers a six-month “same as cash” or longer terms with interest-bearing charges. These options are designed to meet your treatment plan needs with approved credit. Just ask one of our patient services staff for an application or visit www.carecredit.com.